Sometimes life gets a little cray-cray. Student Flights Essentials gives you the right cover to get you out of any hairy situations, all in a neat little bundle for a small price. Made your mind up on your travel dates, not likely to break your leg? Go with Basics cover for $59*. Flying by the seat of your pants, need the flexibility for changes? Get covered with Black Market Essentials for $99*. Now you can spend less time worrying and more time saying YOLO.

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*Please read the Terms and Conditions

Fine Prints

Student Flights Essentials – terms and conditions
 
Student Flights Essentials ("SFE") conditions and terms of use are as detailed below, inclusions and exclusions of this product may change at any time without notice; please refer to the website for the most current terms and Frequently Asked Questions (‘FAQ’) www.studentflights.com.au/essentials or see your travel consultant for details.
 
The "SFE" packages are exclusive to Student Flights retail stores in Australia; non-refundable and must be paid in full when purchasing any Student Flights land or air product (flights must depart from Australia) other than travel insurance or Key to the World® Currency Card. Student Flights booking terms and conditions apply when purchasing a "SFE" package. Black Market Flights are available to full-time students holding a valid Student Flights Identity Card and/or be a youth under 26.
 
DOMESTIC New Zealand only available for customers departing East Coast Australia and South Australia. Bali only available for customers departing Western Australia, South Australia and Northern Territory.
 
PRICE DROP PROTECTION ("PDP") If the price of your land or air product falls below your purchase price, we will refund you the difference.
 
"PDP" applies to fares, accommodation and tour prices purchased in conjunction with a “SFE” package only and may only be claimed once. "PDP" applies to genuine fares and tour prices from airlines, accommodation and tour suppliers and other Australian registered businesses and websites for travel that originates/departs from Australia. To qualify fare, accommodation or tour price must be in accordance with the following a) in writing and presented to us on the same day as it was advertised b) presented to us within 30 days from the date of deposit on original “SFE” booking (prior to departure) and must be for the same form of payment c) price must be available and be able to be booked by the general public at time of claiming "PDP". The written fare, accommodation or tour price must show the date it was advertised and the final price including all applicable fees and charges (including booking/ service fees and all charges for the form of payment chosen) d) quoted prices available due to membership of a group or corporate entity or subscription to a closed group are excluded. Should the fare, accommodation or tour price be less than your original Student Flights Essentials booking we will issue a Gift Card to you for the value of the difference. Our standard Gift Card terms and conditions apply. 
 
Price Drop Protection - why book anywhere else?
 
When it comes to cheap land and air products, we are so sure we will not be beaten on price that if you find an advertised available airfare or land price for less than your original Student Flights Essentials booking we will issue a Gift Card to you for the difference in price.
 
How can I make a claim for Price Drop Protection?
 
Step 1: Bring us an advertised air or land product price prior to departure. Your fare, accommodation or tour price must be in writing and must relate to standard airfares, accommodation or tours available to the general public. Your genuine advertised fare, accommodation or tour price must be presented to us on the same day as it was advertised and 30 days from the date of deposit of your original Student Flights Essentials booking and prior to departure. Travel must originate/depart from Australia. Offer only applies to Student Flights Essentials fares, accommodation and tour prices and may only be claimed once. The fare or tour price must show the date it was advertised and show the final price including all fees and charges (including booking / service fees and all charges for the form of payment chosen). If your fare, accommodation or tour price is from a website, it must show the final price payable at the final payment stage and must show all applicable fees and charges. Your fare, accommodation or tour price must be for the same form of payment as you have paid Student Flights (e.g. cash, credit card) and must be for the same (a) hotel: hotel name, arrival and departure dates, room type and number of passengers; (b) tour: tour company, arrival and departure dates, room/tour type and number of passengers; (c) rail: rail company, arrival and departure dates, cabin/room/seat/tour type and number of passengers; (d) cruise: cruise company, arrival and departure dates, cabin type and number of passengers; and (e)air: airline, arrival and departure dates and flight number. 
 
You can provide advertised airfares from: 
1. Other Australian travel agencies 
2. Airlines and accommodation providers; and 
3. Other Australian-registered businesses and websites, including tour operators. 
 
Step 2: Confirmation that the fare or tour price is genuine and available 
 
Your consultant will need to confirm that the fare, accommodation or tour price is genuine, available and able to be booked by the general public when you present it to us. If it is, we will refund you the difference by providing you with a Gift Card. Our standard Gift Card Terms and Conditions apply.
 
If we believe your written fare, accommodation or tour price contains an error in the pricing of the fare, accommodation or tour price, or that the pricing, fare, room or booking class offered is no longer available to book on the same date, airline and flight number or accommodation provider or tour operator, for the same number of passengers, we may decline to provide you with a Gift Card for the difference in price.
 
THREE DATE CHANGES are included with the $99 Black Markets Essentials package only once travel has commenced as per your itinerary as purchased, and have departed Australia. All airline costs relating to date changes will be covered, however any additional fare or tax increase will be charged (i.e. applicable if you are changing to a more expensive fare). Payments are in accordance with our standard payment terms and conditions. Changes are permitted on the following airlines: Air New Zealand, Emirates, Etihad Airways, Latam Airlines, Qantas, Qatar, South African Airways and Virgin Australia. Student Flights Essentials cannot be purchased if any part of the airfare is ‘Non Changeable’. Only available on Economy Class airfares and are only redeemable on the original purchased ticket. To request a date change simply email bmessentials@studentflights.com.au or call +61 2 8512 9600 once you’ve departed Australia to make your changes.
 
TRAVEL INSURANCE EXCESS includes up to $200AUD payment (maximum) for Covermore Insurance excess. A maximum of two approved claims will be paid at $100 per claim (max refund $200). Only valid when a Covermore Insurance policy is purchased (and paid in full) on the same itinerary as the flights and Student Flights Essentials package. To claim your excess refund simply email bmessentials@studentflights.com.au or call +61 2 8512 9600, complete the refund form and Student Flights will deposit the $100 per claim into your nominated bank account (Max 2 claims).
 
INTERNATIONAL SIM card is is provided by eKit.com, Inc. and is subject to the terms and conditions of use of eKit.com, Inc. Student Flights takes no responsibility with regards to international call anddata rates, and encourages users to understand the call and data charges applicable. Offer is for an International SIM including $5 credit plus $5 bonus credit on first recharge, and free delivery in Australia. You need to register to redeem your SIM card with $5 credit. A minimum of $30 recharge applies to receive your additional $5 bonus credit. ekit will endeavour to deliver your order within 5 working days. Offer expires October 2017. All information including latest rates and terms please go to www.studentflights.ekit.com. Correct at October 2015.
 
TRANSFERABLE AIRFARE DEPOSIT If you change your mind about where or when you want to go, prior to full payment of airfare Student Flights can transfer your airfare deposit to another booking or provide you with a Student Flights Gift Card for the deposit amount to use on another booking. Not valid in conjunction with Student Flights Layby.
 
PRIORITY 24/7 SUPPORT  The dedicated priority assist line is provided as a complimentary service for all Student Flights customers. This service is an Australian based Customer Care call centre and accessible 24 hours a day, 7 days a week from anywhere in the world.
 
CANCELLATION COVER Book your European holiday now, and if you change your mind up to 8 weeks prior to your departure date you get your entire trip refunded. Valid for sale from 13 Sep – 18 Nov 16. Only applicable on selected airlines and land suppliers. 
 
Only Airlines that this applies to:
  • Qantas 
  • Emirates
  • Etihad Airways
  • Cathay Pacific
  • Qatar
  • Singapore Airlines
 
Only Land Supplier that Platinum cover applies to: 
  • APT
  • Travel Marvel
  • Backroads
  • Busabout
  • Contiki
  • Driveaway
  • Insight
  • Geckos
  • Intrepid
  • Peregrine
  • Topdeck
  • Trafalgar
  • Uniworld
 
Travel restrictions and conditions apply. Please ask us for further details. Flight Centre Travel Group Limited (ABN 25 003 377 188) trading as Student Flights. ATAS Accreditation No. A10412. SFADV61128
 

What airlines are applicable for date changes with Black Market Essentials?

Student Flights Black Market Airlines are all included, and are exclusive to travellers under the age of 26 or full time students. The airlines are as follows: Air New Zealand, Emirates, Etihad Airways, Lan Airlines, Qantas, Qatar, South African, and Virgin Australia. (note: these carriers may change at any time, please check with your travel consultant for the most up-to-date information)

When can I request a date change?

Requests to change your travel dates can only be requested once your outbound flight (departing Australia) has been travelled.
Requests to change dates can be made via the following:

Note: a maximum of three date changes are permitted on your booking, when purchased with Black Market Essentials.

Are there flights that can’t be changed?

Yes. If you purchase a non-Black Market fare that the airline determines is ‘not changeable’, then you won’t be able to apply your ‘Free Change’. Your Student Flights travel consultant will make you aware of this, and any other restriction when booking your flights. Some round-the-world airfare are not eligible to be combined with Black Market Essentials.

I change my flights, are there additional costs?

Yes, if you are changing to a more expensive fare, such as changing from low-season to high season, or changing to a flight that has limited availability, or when you need to change to a different booking class. Your Student Flights travel consultant will be able to advise you of your options.

Can Black Market Essentials be purchased after I've made full payment?

No. You must purchase your Black Market Essentials pack prior to making full payment on your flights.

What happens if my flights are code-share with another airline?

Providing your ticket is plated to a Black Market airline, that departs and returns to Australia it will be eligible for three date changes and price drop protection.

Are round-the-world tickets included?

Yes. Most round-the-world tickets are included. They may incur additional charges due to variances in airline taxes and fare costs.

What is the 'Price Drop Protection'?

A customer who purchases Black Market Essentials (BME) fare is entitled to a refund on the price difference if they find a cheaper advertised fare within 30 days of paying in full for their ticket (or prior to departure, whichever is sooner).

What are the conditions?

  • This applies to Black Market (BM) carriers only
  • The customer must provide us with evidence of the cheaper advertised fare within 30 days of paying in full for their BM fare and before departure – whichever is sooner
  • The price must be on the same carrier, same dates, same routing and same booking class.
  • The price difference is applied to the total airfare plus taxes and surcharges. E.g. The original fare was $900 plus $250 taxes ($1,150). The cheaper fare two weeks later is $850 plus $265 taxes ($1,115). The refund amount is $35 taking into account the total difference at time of comparing the prices.
  • The refund is provided in the form of a Student Flights Gift Card only

Do we require the cheaper advertised fare in writing?

This is preferable but not necessary. We should verify the advertised fare by checking the source. Contact your Product Manager if you need assistance with this.

What if the customer books a BM fare and is departing within 30 days?

They have 30 days to provide us with a cheaper advertised fare or do so before departure – whichever occurs first.

What if the customer is booked and ticketed in M class for example and they find a cheaper advertised fare in a lower booking class – it’s not apples for apples?

Our Price Drop Protection applies to the applicable booking class and does not apply when the new fare is in a different class to the one booked. If you have any questions about this, you can call your Product manager for advice.

What if the customer finds a cheaper advertised fare on the same carrier, same routing, same booking class and same date but on a different flight number?

Our BME Price Drop Protection applies when all the conditions match – date, booking class, routing and flight number.

Can I approve a Price Drop Protection refund automatically?

As with the current price beat process, if the difference between the two fares is $60 or less per adult, you may automatically approve and issue a gift card for the difference. If the amount is greater than $60 per adult, you must contact your Product manager for approval.

Can the customer go to any Flight Centre brand store to claim their Price Drop Protection refund?

No. We would direct all customers back to the consultant and store they made the original booking with. If the customer does not wish to deal with their original consultant or store, please contact your Product team for advice.

How do I record the Price Drop Protection refunds? Will I sit on a negative?

All Price Drop Protection refunds must be recorded. As a temporary measure to assist with the new process, we will use the Price Beat Portal to record these.

For Price Drop Protection transactions only:

  1. Open the Price Beat Portal
  2. Select 'international air'
  3. Select the competitor as 'Price Drop Protection'
  4. Select the carrier and complete the other fields with the normal information
  5. Where you can, attach a copy of the new, lower advertised fare
  6. If automatically approved, issue a gift card for the total amount
  7. If pending approval, contact your Product team

What if my customer wants a cash refund?

The customer facing terms and conditions will clearly state that the only refund permitted will be in the form of a Student Flights gift card.

What if the customer brings in a cheaper price for a fare that wasn't a BM fare?

The Price Drop Protection only applies to BM fares. If the customer presents a quote at time of booking then our standard price beat process comes into play. If a customer presents a cheaper quote after the booking has been ticketed and it was not a BM fare then they are not entitled to a Price Drop Protection refund. Contact your Product team if you need to query this.

What can the gift card be used towards?

The gift card can be used for all travel products we sell except Cash Passport and foreign currency. All gift cards are valid for 12 months.

Does the customer have to redeem their gift card with their original store?

No. The customers can redeem the gift cards in any Student Flights store (Obviously the aim is for the customer to deal with you!!)

How do we order more gift cards?

Please go to ‘Gift Cards and Registry’ on the intranet and follow the prompts or contact Gift Cards Support Australia in the phone book on (03) 90263859

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