Online Booking Terms & Conditions
Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.
Prices
All prices are subject to availability and can be withdrawn or varied without notice.
Travel Documents
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider.
Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non transferable.
All airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the name varies and the booking may be cancelled. It is your responsibility to collect all travel documents from us prior to travel. Please contact your consultant the day before collection to confirm that the travel documents are ready for collection.
Schedule Changes
It is your responsiblity to contact the airline prior to travel to ensure the scheduled departure time has not changed.
Travel Insurance
We can provide information to you about travel insurance. For details of the services we provide, including a quote, please refer to our Financial Services Guide. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.
Passports & Visas
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry.
If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf.
We do not warrant the accuracy of such information and accept no liability for any loss or damage, which you may suffer in reliance on it. We can obtain visas for you if you wish and fees may apply for this service. Find out more about Visas in the Destination Guides.
Carry-on Baggage at International Airports
To increase your safety, there are new rules for taking liquids, aerosols and gels on flights into and out of Australia. These new rules are needed to protect you from the threat of liquid explosives. Please ensure you read the Security Guide for Carry-on Baggage at International Airports.
Health
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.
Cancellation Fees
We are unable to provide a refund to you until we receive the funds from the relevant supplier. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees will also apply where a booking is changed or tickets are reissued.
Agency
Flight Centre Limited acts as a travel agent only. We sell various travel related products on behalf of numerous transport, accommodation and other wholesale service providers, such as airlines, coach, rail and cruise line operators. Flight Centre Limited's obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers.
We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not Flight Centre Limited. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with Flight Centre Limited.
Liability
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.
Credit Card Transactions
Credit card surcharges may apply when paying by credit card. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Flight Centre Limited. In the event that payment has been made to Flight Centre Limited by credit card, you agree that you will not seek to charge back your payment to Flight Centre Limited.
Privacy Policy
Flight Centre Limited is committed to protecting the privacy and confidentiality of personal information. Please click here to view our Privacy Policy.
Travel Money
Organise your Travelex Holiday Money through us. Travelex provide the largest range of currencies and denominations in Travellers Cheques and Foreign Cash as well as the new pre-paid PIN protected card - Cash Passport.
You must be 18 years of age or older, I understand and agree with the above terms and conditions.
