TERMS AND CONDITIONS
THREE DATE CHANGES are included with the $99 Black Markets Essentials package only once travel has commenced as per your itinerary as purchased, and have departed Australia. All airline costs relating to date changes will be covered, however any additional fare or tax increase will be charged (i.e. applicable if you are changing to a more expensive fare). Payments are in accordance with our standard payment terms and conditions. Changes are permitted on the following airlines: Air New Zealand, Emirates, Etihad Airways, Malaysia Airlines, Qantas, Qatar, South African Airways, Virgin Australia and Latam Airlines.. Student Flights Essentials cannot be purchased if any part of the airfare is ‘Non Changeable’. To request a date change simply email email@example.com or call +61 2 8512 9600 once you’ve departed Australia to make your changes. TRAVEL INSURANCE EXCESS includes up to $100AUD payment (maximum) for Covermore Insurance excess. When a Cover-More travel insurance policy is purchased (and paid in full) on the same itinerary as the Student Flights Basics package, should you make an eligible claim on that policy, we will rebate the value of the excess deducted from your approved claim up to a maximum of $100. To obtain your excess rebate, simply tell your Cover-More claims officer at time of claim and complete a rebate form with Student Flights Basics package proof of purchase. Flight Centre Travel Group Limited is an Authorised Representative of Cover-More Insurance Services Pty Ltd AFSL 241713. Limits, exclusions and conditions apply. This is general advice only. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Consider the Combined FSG/ PDS (available from us) before deciding about this insurance. The issuer of insurance is Great Lakes Australia ARBN 127 740 532, ABN 18 964 580 576, AFSL No. 318603. INTERNATIONAL SIM card is provided by eKit.com, Inc. and is subject to the terms and conditions of use of eKit. com, Inc. Student Flights takes no responsibility with regards to international call and data rates, and encourages users to understand the call and data charges applicable. Offer is for an International SIM including $5 credit plus $5 bonus credit on first recharge, and free delivery in Australia. You need to register to redeem your SIM card with $5 credit. A minimum of $30 recharge applies to receive your additional $5 bonus credit. ekit will endeavour to deliver your order within 5 working days. Offer expires October 2018. All information including latest rates and terms please go to www.studentflights.ekit.com. Correct at 11 Jan 2018. TRANSFERABLE AIRFARE DEPOSIT If you change your mind about where or when you want to go, prior to full payment of airfare Student Flights can transfer your airfare deposit to another booking or provide you with a Student Flights Gift Card for the deposit amount to use on another booking. Not valid in conjunction with Student Flights Layby. PRIORITY 24/7 SUPPORT The dedicated priority assist line is provided as a complimentary service for all Student Flights customers. This service is an Australian based Customer Care call centre and accessible 24 hours a day, 7 days a week from anywhere in the world. Travel restrictions and conditions apply. Please ask us for further details. Flight Centre Travel Group Limited (ABN 25 003 377 188) trading as Student Flights. ATAS Accreditation No. A10412. SF1429_191217
What airlines are applicable for date changes with Black Market Essentials?
Student Flights Black Market Airlines are all included, and are exclusive to travellers under the age of 26 or full time students. The airlines are as follows: Air New Zealand, Etihad Airways, Latam Airlines, Qantas, Qatar, South African, and Virgin Australia. (note: these carriers may change at any time, please check with your travel consultant for the most up-to-date information)
When can I request a date change?
Requests to change your travel dates can only be requested once your outbound flight (departing Australia) has been travelled.
Requests to change dates can be made via the following:
- Email - firstname.lastname@example.org
- Phone - +61 2 8121 2132
- Website - www.studentflights.com.au/BMEssentials
Note: a maximum of three date changes are permitted on your booking, when purchased with Black Market Essentials.
Are there flights that can’t be changed?
Yes. If you purchase a non-Black Market fare that the airline determines is ‘not changeable’, then you won’t be able to apply your ‘Free Change’. Your Student Flights travel consultant will make you aware of this, and any other restriction when booking your flights. Some round-the-world airfare are not eligible to be combined with Black Market Essentials.
I change my flights, are there additional costs?
Yes, if you are changing to a more expensive fare, such as changing from low-season to high season, or changing to a flight that has limited availability, or when you need to change to a different booking class. Your Student Flights travel consultant will be able to advise you of your options.
Can Black Market Essentials be purchased after I've made full payment?
No. You must purchase your Black Market Essentials pack prior to making full payment on your flights.
What happens if my flights are code-share with another airline?
Providing your ticket is plated to a Black Market airline, that departs and returns to Australia it will be eligible for three date changes and price drop protection.
Are round-the-world tickets included?
Yes. Most round-the-world tickets are included. They may incur additional charges due to variances in airline taxes and fare costs.
What is the 'Price Drop Protection'?
A customer who purchases a Student Flights Essentials ("SFE") package is entitled to a refund on the price difference if they find a cheaper advertised fare anytime prior to departure.
What are the conditions?
- The customer must provide us with evidence of the cheaper advertised fare accommodation, cruise or tour price before departure.
- For Air, the price must be on the same carrier, same dates, same routing and same booking class. For land or cruise, the price must be on the same dates, same tour/hotel and the booking conditions must match.
- The refund is provided in the form of a Student Flights Credit only.
What can the Credit be used towards?
The Credit can be used for all travel products we sell except Cash Passport and foreign currency. The Credit must be used towards a New Booking and not to pay off the remaining balance of current bookings.
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