TERMS AND CONDITIONS
What airlines are applicable for date changes with Black Market Essentials?
Student Flights Black Market Airlines are all included, and are exclusive to travellers under the age of 26 or full time students. The airlines are as follows: Air New Zealand, Etihad Airways, Latam Airlines, Qantas, Qatar, South African, and Virgin Australia. (note: these carriers may change at any time, please check with your travel consultant for the most up-to-date information)
When can I request a date change?
Requests to change your travel dates can only be requested once your outbound flight (departing Australia) has been travelled.
Requests to change dates can be made via the following:
- Email - firstname.lastname@example.org
- Phone - +61 2 8121 2132
- Website - www.studentflights.com.au/BMEssentials
Note: a maximum of three date changes are permitted on your booking, when purchased with Black Market Essentials.
Are there flights that can’t be changed?
Yes. If you purchase a non-Black Market fare that the airline determines is ‘not changeable’, then you won’t be able to apply your ‘Free Change’. Your Student Flights travel consultant will make you aware of this, and any other restriction when booking your flights. Some round-the-world airfare are not eligible to be combined with Black Market Essentials.
I change my flights, are there additional costs?
Yes, if you are changing to a more expensive fare, such as changing from low-season to high season, or changing to a flight that has limited availability, or when you need to change to a different booking class. Your Student Flights travel consultant will be able to advise you of your options.
Can Black Market Essentials be purchased after I've made full payment?
No. You must purchase your Black Market Essentials pack prior to making full payment on your flights.
What happens if my flights are code-share with another airline?
Providing your ticket is plated to a Black Market airline, that departs and returns to Australia it will be eligible for three date changes and price drop protection.
Are round-the-world tickets included?
Yes. Most round-the-world tickets are included. They may incur additional charges due to variances in airline taxes and fare costs.
What is the 'Price Drop Protection'?
A customer who purchases Black Market Essentials (BME) fare is entitled to a refund on the price difference if they find a cheaper advertised fare within 30 days of paying in full for their ticket (or prior to departure, whichever is sooner).
What are the conditions?
- This applies to Black Market (BM) carriers only
- The customer must provide us with evidence of the cheaper advertised fare within 30 days of paying in full for their BM fare and before departure – whichever is sooner
- The price must be on the same carrier, same dates, same routing and same booking class.
- The refund is provided in the form of a Student Flights Gift Card only
What if the fare is booked within 30 days of departure?
You have 30 days to provide us with a cheaper advertised fare or do so before departure – whichever occurs first.
What can the gift card be used towards?
The gift card can be used for all travel products we sell except Cash Passport and foreign currency. All gift cards are valid for 12 months.
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